Frequently Asked Questions

We try to anticipate questions you may have about our services and to provide those answers here. If you do not see your specific question or would like further clarification, we encourage you to contact us.

Town Car Service

Can we rent a town car for 1 hour?
Do you offer point to point service in town car?
How long in advance can I reserve a town car?
How many bags can we put in the town car?
How many passengers can fit in a Lincoln Town car?
Is smoking allowed in your town cars?
What your Cancellation Policy for town car service?

Limousine Service

Can we rent a limousine for 1 hour?
Do you offer point to point service in limousine?
Do you offer wedding packages?
How long in advance can I reserve a limousine?
How many bags can we put in the limousine?
How many passengers can fit in a limousine?
Is smoking allowed in your limousines?
What your Cancellation Policy for limousine service?
Why can’t I just get a ride to and from the event, instead of having a limousine there doing nothing?
Can I set a color preference?

Limousine Party Van

Do you offer charter buses?
What’s your bus/van capacity?
What is your Cancellation Policy?

Tours

Can I extend the tour?
How long in advance I need to reserve?
Is the chauffeur also the tour guide?

Other

Can I change a reservation once I submit it?
Can I request a particular chauffeur?
Do you offer personal greets for the passenger at the airport?
How long has Oregon town car Services been in business?
Is the information I enter protected?
What are your office hours?
What areas do you serve?
What do I do if my flight is delayed or cancelled?>
What if we can’t find our chauffeur at pick up location?
What method of payment do you accept?
What are your airport pick up locations?
When do I pay for the service?

Town Car Service

Q: Can we rent a town car for 1 hour?
Generally, yes. However, there are a variety of factors that we take into consideration when reserving town cars. Depending upon season, volume, and availability, there may be a need to satisfy an hourly minimum (sometimes 2 hours).

Q: Do you offer point to point service in town car?
Yes, we do by zip code.

Q: How long in advance I need to reserve?
While we request, and prefer, 24 hour advance notice, we can often accommodate last minute reservations, known as “jump runs”.

Q: How many bags can we put in the town car?
We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, our chauffeur can place some of them on the front seat of the town car. If an additional vehicle is needed, our chauffeur can assist you to hire a taxi.

Q: How many passengers can fit in a Lincoln Town Car?
Four people comfortably can fit in the Town Car.

Q: Is smoking allowed in your town cars?
In all of our vehicles, smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests request.

Q: What your Cancellation Policy for town car service?
In order to provide the best service possible, we require 48 hour advance notice of any and all cancellations. If we receive less than 48 hours notice before the scheduled pickup time, the reservation may be billed in full.


Limousine Service

Q: Can we rent a limousine for 1 hour?
There are a variety of factors that we take into consideration when reserving limousines. Depending upon season, volume, and availability, there may be a need to satisfy an hourly minimum (sometimes 4 hours). If you must satisfy an hourly minimum and still need service in the back end, we’re happy to schedule a return trip for your desired time with no hourly minimum. (For example, you need service from 5PM-10PM and again from 1AM-2AM)

Q: Do you offer point to point service in limousine?
Yes we do.

Q: Do you offer wedding packages?
Absolutely! Please contact us to inquire about our wedding packages. Be sure to check out our Social Page to get in touch with high-end Wedding Planners and Photographers in your area.

Q: How long in advance I need to reserve a limousine?
While we request, and prefer, 24 hour advance notice, we can often accommodate last minute reservations, known as “jump runs”.

Q: How many bags can we put in the limousine?
We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, our chauffeur can place some of them on the front seat of the town car. In addition, depending on the number of passengers in the rear, may allow for additional luggage capacity. If an additional vehicle is needed, our chauffeur can assist you to hire a taxi.

Q: How many passengers can fit in a limousine?
We have one 8 passenger limousine stretch and one 10 passenger limousine stretch. We also have one 14 passenger H2 limousine stretch.

Q: Is smoking allowed in your limousines?
In all of our vehicles, smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests request.

Q: What your Cancellation Policy for limousine service?
In order to provide the best service possible, we require 48 hour advance notice of any and all cancellations. If we receive less than 48 hours notice before the scheduled pickup time, the reservation may be billed in full.

Q: Why can’t I just get a ride to and from the event, rather than having the limousine sit idle?
While this situation may be possible, there are complications involved, especially during events. While we try our hardest to accommodate clients in every way possible, there may be circumstances that would require you to lease the limousine for your entire event. The reason being that sometimes it can create a hassle for our limousine to re-enter the event area thus causing significant delay in transporting you back. We evaluate these on a case-by-case basis using past experience.

Q: Can I request a color preference?
We can only guarantee color for weddings, funerals and daytime events. During peak season we will try our hardest to meet your color choice but we can not always guarantee color.


Limousine Party Van

Q: Do you offer charter buses?
Yes, we offer charter “party” vans. We also have agreements with charter services through our charter network throughout the Puget Sound area.

Q: What’s your bus/van capacity?
We have one 14 passenger limousine party van, with more being added to the fleet. Please visit our fleet page for specific information.

Q: What is your Cancellation Policy?
In order to provide the best service possible, we require 48 hour advance notice of any and all cancellations. If we receive less than 48 hours notice before the scheduled pickup time, the reservation may be billed in full.


Tours

Q: Can I extend the tour?
Yes, you can extend most of the tours for an additional charge, provided the vehicle is available for those additional hours.

Q: How long in advance I need to reserve?
The earlier the better, especially during our Holiday Lights Tour.

Q: Is the chauffeur also the tour guide?
No. However, our chauffeurs are very knowledgeable with the Puget Sound area and are able to navigate you to your desired destinations.


Other

Q: Can I change a reservation once I submit it?
Yes, provided you contact us within a reasonable time and the vehicle is not already scheduled during your desired time.

Q: Can I request a particular chauffeur?
Yes, we will try our best to accommodate you at no extra charge.

Q: Do you offer personal meet & greet for the passenger at the airport?
Yes, we do Meet & Greet with an extra charge because we have to have a Port of Seattle licensed chauffeur to do it.

Q: Is the information I provide protected?
Yes, our reservation software is protected by Secure Socket Layers.

Q: What are your office hours?
Our office is open 24-hours a day, 7-days a week, 365 days a year.

Q: What areas do you serve?
We currently serve all the major areas within the Puget Sound Region. For an additional charge, we’re happy to transport to/from/within other areas in Washington state, parts of Canada and other surrounding states. In addition, we have a network of limousine carriers throughout the United States that we’d be happy to book transportation service through for you.

Q: What do I do if my flight is delayed or cancelled?
We use the state of art technology to monitor your flight regularly. Chances are, we are aware of any travel delays before you. However, if you decide to take an earlier or later flight, please call us immediately to update your reservation.

Q: What if we can’t find our chauffeur at pick up location?
Please call our office at (206) 367-6900 so we may contact our chauffeur.

Q: What method of payment do you accept?
We accept all major credit cards and cash. For our corporate clients, we are able to accept business checks with prior approval.

Q: What are your airport pick up locations?
Most times your chauffeur will contact you directly shortly after your flight touches down to arrange a pickup location.

Q: When do I pay for the service?
There are two options to make a payment to us: first you can make payment over the phone at the time of booking your reservation. Secondly, you may pay cash to the chauffeur upon their arrival. In either case, though, a credit card may be required to secure your reservation and we may place a pre-authorization hold until the reservation is paid for with cash. Please be sure to notify our reservations agent if you intend to pay cash so your credit card is not actually charged.